Support

Stuck on the hill?

Email hello@crypticrun.com and a person will answer, usually the same day. The common questions are below.

When does the new clue come out?
At midnight, New York time, every day.
I can't sign in.
Use Forgot your password and we'll email a reset link. Check spam if it hasn't arrived in a couple of minutes; it comes from hello@crypticrun.com.
Why do I need an account for the archive?
Today's clue is always free and never needs one. A free season pass unlocks every past clue and keeps your streak and stats on every device.
A clue seems wrong or unfair.
Every clue has a Report a problem link under it. Tell us what bothered you; a person reads every report.
Does the iPhone app sync with the website?
Yes. The app shows the live website, so your pass, streak and archive progress are the same in both. Sign in once in the app and it stays signed in.
The app says it needs a connection.
Cryptic Run loads each day's clue from the web, so it needs internet. Reconnect and tap Retry.
How do I delete my account?
Open the account menu at the top right and choose Delete account. It removes your pass, streak, stats and archive progress straight away. You can also email hello@crypticrun.com and we will do it for you.

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