Support
Stuck on the hill?
Email hello@crypticrun.com and a person will answer, usually the same day. The common questions are below.
- When does the new clue come out?
- At midnight, New York time, every day.
- I can't sign in.
- Use Forgot your password and we'll email a reset link. Check spam if it hasn't arrived in a couple of minutes; it comes from hello@crypticrun.com.
- Why do I need an account for the archive?
- Today's clue is always free and never needs one. A free season pass unlocks every past clue and keeps your streak and stats on every device.
- A clue seems wrong or unfair.
- Every clue has a Report a problem link under it. Tell us what bothered you; a person reads every report.
- Does the iPhone app sync with the website?
- Yes. The app shows the live website, so your pass, streak and archive progress are the same in both. Sign in once in the app and it stays signed in.
- The app says it needs a connection.
- Cryptic Run loads each day's clue from the web, so it needs internet. Reconnect and tap Retry.
- How do I delete my account?
- Open the account menu at the top right and choose Delete account. It removes your pass, streak, stats and archive progress straight away. You can also email hello@crypticrun.com and we will do it for you.
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